FAQ

  • Return Policy

    Items purchased from Vendetta are not eligible for a refund or exchange. If you receive an item that is defective, we will refund or offer an exchange within 10 days of receiving your order if the item unworn and returned in the condition received.

    **Not included: custom made orders, on sale items, and undergarments.

    To start a return or exchange email studiovendettateam@gmail.com

  • How long will it take for my order to ship and arrive?

    Each item has its own processing time noted on the listing. It varies from 1-3,3-5 and 5-7 business days.

  • What if I need my order faster?

    We do accommodate deadlines, if you have already ordered please let us know your order number and the date you need it by. If not please let us know the style, color, size you wish to purchase and date you need it by.

  • What if I need to cancel my order?

    We don't accept order cancellations, however please let us know if there is a problem with your order.

  • What are the shipping options?

    We use USPS and ship worldwide from New York

  • Where are we based?

    We are based in New York City, USA.

  • Customs duties and taxes?

    We are not responsible for any charges that may be subject to a charge when an order is shipped internationally, customers are responsible for customs duties and taxes. If the item/s are not be collected or the duties and taxes are not paid for a certain period of time, the item/s will be sent back to the original shipping address. If that is the case, there will be a 15% restocking fee.

  • Customization?

    We do offer customization for our dresses. We can make dresses with measurements and customize its length. Please fill out this form if interested

  • How are Vendetta products made?

    All cut and sew garments are handmade and sewn in house. Other accessories may be sourced from small businesses.

  • Where does Vendetta source from?

    All fabrics and notions are sourced from New York’s Garment District. Accessories may be sourced in other areas, like artisanal pieces from the Dominican Republic.

  • Email

    For all order related questions, returns, inquires contact studiovendettateam@gmail.com

  • We reserve the right to refuse service to anyone.